Returns & Exchanges

Customers may request a return or exchange within 3 days of receiving their order. The 3-day window begins on the date the order is delivered.

To be eligible, an item must be unused, in the same condition in which it was received, and in its original packaging. Please provide your order number or proof of purchase.

How to request a return or exchange

Contact CHAOS Customer Support within 3 days of delivery. WhatsApp or call +92 370 3017789, or DM us on Instagram. Please include your order number, the item, and whether you would like a return or an exchange. Contact our team before shipping any item back so we can provide instructions.

Refunds & exchanges

Returns are inspected after receipt. We will confirm whether your return or exchange request is approved. Approved refunds are processed by bank transfer, Easypaisa, or JazzCash within 14 days of approval. A PKR 500 shipping-cost deduction applies to approved refunds.

Exchanges are subject to stock availability. If an item was delivered damaged or incorrectly, please tell our support team when requesting a return or exchange.

Warehouse / Return address

CHAOS Warehouse
19 Ravi Road, near Minar-e-Pakistan, Lahore, Pakistan

Please contact support for return instructions before sending a parcel.